MiraQ Enterprise Search - Smarter Workplaces, Faster Answers
From Workplace Information Overload to Instant Answers — How MiraQ Enterprise Search Transformed New-Joiner Experience?
When a leading cement manufacturer and supplier welcomed new employees, HR had an important responsibility: helping every new joiner understand the organization’s policies, benefits, and entitlements.
The Challenge: Information Overload
New employees had to go through lengthy documents covering:
- Leave entitlements & policies
- Executive Health Check-Up
- Working hours
- Awards & recognition policies
- Marriage loans
- Travel policies
- Employee benefits & other HR guidelines
Traditionally, employees were asked to read the documents themselves, while HR teams also spent valuable time explaining the same information repeatedly.
For HR teams, finding the right information across complex policy documents and knowledge bases can be time-consuming.
For new employees, finding a simple answer to a question like:
“How many leave days am I entitled to?”
or
“What is the policy for a marriage loan?”
could mean searching through multiple pages or reaching out to HR.
The Solution: MiraQ Enterprise Search
The organization introduced MiraQ, an AI-powered enterprise search and knowledge assistant that transformed their internal documents into an intelligent, instant Q&A experience.
Instead of manually searching through documents, employees could simply ask questions in natural language and get relevant answers from the organization’s knowledge base.
MiraQ helped employees:
- Get answers in seconds
- Retrieve precise information from policy documents
- Interact through a human-like chat experience
- Access organizational knowledge without repeatedly contacting HR
- Understand policies and benefits more easily
Built Around the Organization
MiraQ was also customized to fit the organization’s existing ecosystem.
✅ Microsoft Single Sign-On — Employees could securely access MiraQ using their existing Microsoft login.
✅ Chat History Download — Even after logging out, employees could download their conversations as a PDF and refer back to them whenever needed.
This meant employees didn’t just get an answer — they could keep the answer for future reference.
A Smarter Workspace Experience
With MiraQ, HR teams could spend less time repeatedly explaining standard policies and more time focusing on people, engagement, and strategic HR activities.
For new joiners, organizational knowledge became accessible, conversational, and available on demand.
MiraQ transforms your organization’s knowledge base into an intelligent AI assistant — helping HR, Support, Sales, Training, and Operations teams find accurate answers when they need them.
Your organization’s knowledge already exists. MiraQ makes it instantly accessible.